Location

Metropolitan Park
1410 Gator Bowl Blvd.
Jacksonville, FL 32202

Festival Map

On Site Locker Rentals

Do you want a safe and secure place to store your things while you attend Welcome to Rockville? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.

RESERVE YOURS NOW

Fan Hotel Rates By Ares

We’ve partnered with aResTravel to help you browse special fan rates for hotels all around Jacksonville and to make joining us at Welcome to Rockville a breeze. With aRes, you can search all local hotels based on price, proximity to Metropolitan Park, or whatever amenity is most important to you.

Buy Here

FAQs

General FAQs

Which stage and what time will bands be playing?

A full schedule with set times will be posted about 2 weeks before the show on our SCHEDULE PAGE.

What ages are allowed?

This is an all ages event. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.

Will re-entry be allowed at the festival?

No. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly.

What time do the doors to the venue open and when will it be over?

Doors will open at 11:30am on Friday and Saturday, 11am on Sunday. The show’s end time will be posted closer to the event dates.

What about the weather?

Welcome to Rockville is an outdoor event and is held rain or shine. No refunds or exchanges will be given for weather. In the event of rain, we advise ponchos and rain boots.

Where should I park?

Parking will be available all around Jaguars Stadium with most notable areas including Stadium letter lots, Old Cypress and Tailgaters. Given activity of events in the area please follow posted signs and traffic personnel instruction as some normal traffic patterns will be altered near the venue.

To help alleviate traffic, we also recommend taking taxis and rideshares. The two designated locations for Ride-Share are:

  • Duval Street (east lane or Arena curb lane) between Palmetto St & A Philip Randolph Blvd.
  • Parker St (north lane), between Talleyrand Ave & Duval St.
CROWD SURFING & MOSHING POLICIES

Moshing

What Is Moshing?
Moshing occurs when a group of patrons run at and slam into each other during a show.  It often takes place in a loosely organized circle within a general admission crowd (a “mosh pit”), although it can be as simple as two people repeatedly running into each other during a show and bouncing off in another direction.
– Moshing can occur in any area of a general admission crowd, including directly in front of the stages.

What’s the big deal about Moshing?
– Moshing can be dangerous to both participants and bystanders.
– Moshers can suffer bruises, cuts, sprains, and broken bones, especially where some participants are bigger than others, are moshing more aggressively, or if someone gets hit when they’re not ready.  
– Moshing is also dangerous for non-participants standing nearby.  A mosher who breaks through the circle can seriously injure a bystander who is just watching the show and not bracing for impact.

I don’t want to Mosh!! What can I do?
– Be aware of your surroundings!  If you see a Mosh Pit forming near where you’re standing, and are uncomfortable being in the proximity of such activities, find an alternate location from which to enjoy the performance!

Crowd Surfing

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What is Crowd Surfing?
Crowd surfing occurs where a patron is lifted up onto the hands of other patrons, who then pass the surfer along the top of the crowd.  Surfing can take place anywhere in a general admission crowd.
– Crowd surfing most commonly (but not always) occurs in the areas directly in front of the stages.
– Surfing most commonly (but not always) travels from the back of the crowd TOWARDS the stage.

What’s the big deal about Crowd Surfing?
– It is dangerous for both the surfer and other patrons.
– Crowd surfers have virtually no control of their bodies once they are above the crowd.  Surfers can be groped, hit, or dropped.  Although crowds experienced with surfers generally try to pass them towards the stage, there is no guarantee where or how the ride will end or how the surfer will find their friends in the crowd once they come down.
– Most of the audience is looking at the Stage!  Surfers literally put their health and safety in the hands of people they don’t know who are paying attention to something else.
– Surfers also endanger other people.  A crowd surfer struggling to stay aloft can kick someone in the head or poke them with their hands.  Surfing is especially dangerous during an artist’s set, when most patrons are facing the stage and the surfer is being passed from behind them. 

I don’t want to Crowd Surf!!  What can I do?
– Be aware of your surroundings!  If Crowd Surfing is taking place near where you’re standing, and you are uncomfortable being in the proximity of such activities, find an alternate location from which to enjoy the performance!

All of us are responsible for our own safety!  Have a great time at the show, and take care of yourself and others!

Will there be plenty of food at the venue?

Yes! We are working with local food trucks, restaurants, caterers, and vendors to provide top-notch food, drinks, and deliciousness for all. A variety of beverages (including liquor, beer, wine, and non-alcoholic) will be served all over the festival grounds as well in the General Admission and VIP areas.

Will alcohol be sold?

Yes. Beer, wine and mixed drinks will be sold to those with a valid ID.

Can I use a credit/debit card to buy tickets, food, beverages or merchandise? Will there be ATMs available?

Most of our food and beverage stands do accept credit cards. Our merchandise booth does also accept cards. There will also be multiple ATMs inside the venue.

Is the venue ADA accessible?

The venue is accessible and there will be special viewing areas at the main stages for those with mobility limitations. The festival is held outdoors in a park. There will be natural terrain to travel over and if it rains it could become muddy. There are sometimes great distances between stages.

Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance please plan on bringing a companion. Wheelchairs are NOT available for rent or loan.

Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

Accessible restrooms can be found at each bank of portalets throughout the venue.

Viewing areas for Patrons with Mobility Disabilities:
To find their locations, visit the Access Center inside the entrance, look for the wheelchair symbols on event maps, and watch for the signs with the wheelchair symbol.

Who May Use these Areas?
Patrons who use wheelchairs, scooters or other mobility devices. Patrons who have mobility limitations of such significance that it substantially limits their ability to stand.

IMPORTANT:
We use a wristband program to facilitate the Access Program. We recommend that anyone needing to use these viewing areas stop by the Access Center upon arrival to request a designated wristband. Viewing areas are available on a first-come, first-served basis, with priority given to those who use wheelchairs. The platforms will fill up for the most popular acts, and we ask for your cooperation. Companions and patrons who are able may be asked to step off the platform to make more room for those who use wheelchairs. We have Access Program staff on-site to manage the Access Program and answer any questions that may arise.

Companion Policy:
Each person eligible for the Access Program may bring ONE adult companion into the reserved viewing areas at any given time. Families, consisting of no more than two adults and any minor children, when one member of the family has a disability, may stay together in the reserved areas.

What’s NOT Cool?
Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the Access areas defeats the purpose. Have a heart; do NOT abuse the system!

Still have questions?
Email us at access@welcometorockvillefestival.com and we will do our best to help you out.

Who is playing at Welcome to Rockville?

All bands are listed on the LINEUP PAGE

Do you offer any special hotel rates for fans?

Yes, and we have a limited amount of hotel + festival ticket packages available. Visit our HOTELS page for full info.

Is there camping at the event?

Yes, please visit our CAMPING page for full info.

I am a breastfeeding mother – what are my options?

Breastfeeding mothers can come by the Info Booth / Access Center and we will have power and an area you can use to pump. It is not private, so be prepared to bring in any cover you will need to feel comfortable. You can bring items necessary to pump into the venue (pump, small soft-sided cooler, ice packs, cover) however, we are not responsible for loss or damage of any items brought inside.

If you have any questions feel free to reach out to access@welcometorockville.com

Ticket FAQs

When and where will the box office be open on site?

The Box Office will be located just right of the Main festival entrance near Lot P of Jaguar Stadium.

Box Office Hours:
Friday: 9:30am to 10pm
Saturday: 9:30am to 10pm
Sunday: 9:30 to 9pm

Where do I register my RFID wristband? Who do I contact if I have any trouble with it?

Register your wristband HERE.

Please contact Front Gate customer support to assist with any issues in registration: support.frontgatetickets.com

What type of ID is accepted at the box office?

The box office will accept a State issued Driver’s license, a government issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!

What is the wristband policy?

Danny Wimmer Presents is using RFID-enabled wristbands to enhance your festival-going experience. Your wristband serves as your admission ticket to enter the festival fast – with a quick tap of your wristband!
– All sales are final. No exceptions.
– Wristbands must be worn on the RIGHT wrist.
– Your wristband is good for the entire weekend. Do NOT remove your wristband in-between days.
– Only tickets purchased through Welcome To Rockville official website or Front Gate Tickets are valid. Welcome To Rockville will not confirm the validity of a ticket purchased through a third party.
– Wristbands that have been tampered with or stolen are void and Welcome To Rockville is not responsible for these wristbands. Wristbands cannot be loosened so please be mindful when putting it on!
– Your Welcome To Rockville wristband cannot be removed, tampered with, decorated, twisted, or exposed to extreme heat or cold.

If you purchased tickets before March 14th, your order will be shipped to you before the festival. If you have already received your wristband, you can register HERE and get the most from your festival experience!

DO NOT PUT ON YOUR WRISTBAND UNTIL THE DAY OF THE FESTIVAL!

What if I lose my wristband or if it’s stolen while at the festival?

If your wristband is lost, stolen or damaged in some way while you are already at the festival, you can see a representative at our Box Office. Replacements are subject to verification of the wristband order. Please make sure to bring your government-issued photo ID for verification that you are the original purchaser. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government-issued photo ID, and a copy of the original confirmation email. Replacement wristbands are subject to a $25 replacement fee.
The event is NOT responsible for lost or damaged wristbands.

My wristband is too tight! Help?!

Please go to the Box Office when you arrive to Welcome to Rockville. Make sure to bring your government-issued photo ID for verification that you are the original purchaser and the ORIGINAL WRISTBAND. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government issued photo ID and the ORIGINAL WRISTBAND. The staff at the Box Office will remove your wristband, and issue you a new one. Replacement wristbands are subject to a $25 replacement fee.

Can I pick up my wristband at will call?

If you do not receive your wristband in the mail you can pick them up at our Box Office. All you need to bring with you is your original order confirmation email and a government-issued photo ID. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government-issued photo ID, and a copy of the original confirmation email.

Can someone else pick up my wristband at will call?

Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchaser’s government issued photo ID and written consent from the original purchaser stating they can pick up the wristbands.

When will I receive my wristband?

U.S. Orders
If you purchased your passes before March 14th, your passes will be mailed out to you. As each order is fulfilled, an email will be sent with a tracking number. Once you receive your wristband, register your wristband online before you arrive at the event. For those who purchased passes after the deadline, please bring your order confirmation and government-issued photo ID to the Box Office to exchange your ticket for your wristband.

International Orders
All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government-issued photo ID.

If you have questions about receiving your order, shipping address, tracking info, etc. please contact Front Gate Tickets support team: support.frontgatetickets.com

My buddy and I purchased our passes the same day. They received their order, but I have not received mine yet. Should I be worried?

Not to worry! Welcome To Rockville passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed.

Can I buy tickets at the festival?

This will be strictly dependent on availability and if we do not sell out beforehand.

Where can I buy tickets in advance?

You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. There are no physical outlets for cash ticket sales.

Can I purchase a meet and greet for bands playing the event?

No, we do not offer any sort of official meet and greet packages for our events.

Can I upgrade my GA ticket to a VIP ticket?

Yes, as long as VIP tickets are still available, you can upgrade to a VIP pass with Front Gate by visiting support.frontgatetickets.com.

I have an issue with the tickets I purchased. Who can help me with that?

For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.

I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?

Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.

Can I get a refund?

No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.

Safety

What safety measures do you have in place?

The safety of our fans, artists, staff and all others at the festival is of the utmost importance to us. In light of recent tragic events, we are re-evaluating our security procedures for Welcome to Rockville 2018 in conjunction without private security providers and local law enforcement.

There will be elevated security for the event. Law enforcement recommends that we do not publicly comment on the specifics of our security measures; however, here are a few key things to know as you prepare for this year’s Welcome to Rockville, along with a few tips on what to do in an emergency situation to help protect your own safety.

All festival patrons will be required to enter through security checkpoints and will be screened with metal detectors and/or pat-downs. Arrive early as there could be longer than usual wait times to enter the venue. Re-entry will not be allowed.

Please carefully read our list of prohibited items below. This list will be strictly enforced. In particular, we have strict limits on the size and type of bags that may be brought into the event, similar to other major events. There will be no storage for prohibited items, including prohibited bags. This is especially important for those of you taking taxis, UBER/Lyft, or are being dropped off/picked up. We encourage you to not bring a bag of any sort, but if you must, it has to fit within our strict guidelines.

Be aware of your surroundings. Familiarize yourself with the layout of the festival, including the exits. “If you see something, say something.” Public safety is everyone’s responsibility. If you encounter any suspicious activity, report it to a nearby staff member.

Last but not least, be prepared to follow instructions given by festival officials. If asked to evacuate due to severe weather or other unforeseen circumstances, remain calm, be patient, and follow instructions.

Our goal is always to keep the show going, but everyone’s safety comes first.

Thank you. We look forward to a safe and fun Welcome to Rockville 2018!

Allowed Items

What is not allowed in?

No coolers or picnic baskets
No Strollers
No outside food or beverages
No glass containers
No video cameras or Go Pros
No audio recording devices
No laptops or tablets
No professional cameras or cameras with removable lenses
No selfie sticks
No lasers or laser pointers
No drones
No chairs of any kind
No umbrellas
No hula hoops or totems
No balloons or beach balls
No confetti or glow sticks
No aerosol cans
No whistles or air horns
No fireworks or explosives
No musical instruments of any kind
No bags, backpacks, draw-string bags, purses or duffle bags
No reusable water bottles or camelbaks
No weapons of any kind
No drugs or drug paraphernalia
No pets (with exception of service animals)
No gang-related colors or patches
No chains, chain wallets, or spikes
No unauthorized vending or advertising

*** We do not provide on-site storage for prohibited items. ***

What is allowed in?

– One factory-sealed bottle of water (20oz max) 
– Cellphones 
– Sunscreen (non-aerosol) 
– Binoculars 
– Small, point-and-shoot digital camera 
– Hats and sunglasses 
– Earplugs 
– Vaporizer pens and E-cigarettes 
– Light blankets and towels 

We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following: 
– Small purse or hand-held clutch (maximum size: 4.5” x 6.5”) 
– A small or medium sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”) 
– A clear one-gallon re-sealable zip-top bag (maximum is freezer size: 10” x 12” x 2”) 
– A clear or mesh drawstring bag 
 

What bags are allowed and not allowed?

Can I bring a prescription medication or medically necessary food items into the festival?

Yes. If you present your medication in its original packaging and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so if accompanied by a doctor’s note to provide to gate security. If you have further questions on what you can or can’t bring in for medical purposes, please email info@welcometorockvillefestival.com

Contact

Vendors & Bartenders

We are no longer accepting vendor submissions at this time. Please check back next year!

Interested in bartending? Please submit all contact information and related experience to the link below. A member of our team will be in touch.

Bartend Here

Volunteer

Want to volunteer at Welcome to Rockville?
Info Booth/Access Center/Lost & Found
Help our Welcome To Rockville patrons with Fahntoosh Enterprises in exchange for your admission to the two day event.

Volunteer positions will include:
Access Center – distributing ADA Access wristbands and answering questions from patrons with disabilities
Access Platforms – staffing the viewing platforms to host the ADA patrons
Info Booth/Lost & Found – staff the info booth answering questions from patrons and assisting with the Lost & Found program

Read more about Fahntoosh HERE

ALL POSITIONS FILLED

Partners