Location

Metropolitan Park
1410 Gator Bowl Blvd.
Jacksonville, FL 32202

Festival Map

On Site Locker Rentals

Do you want a safe and secure place to store your things while you attend Welcome to Rockville? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 18”h x 12”w x 18”d.

Buy Here

Fan Hotel Rates By Curadora

We’ve partnered with Curadora to help you browse special fan rates for hotels all around Jacksonville and to make joining us at Welcome to Rockville a breeze. With Curadora, you can search all local hotels based on price, proximity to Metropolitan Park, or whatever amenity is most important to you.

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FAQs

General Questions

What ages are allowed?

This is an all ages event. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.

Which stage and what time will bands be playing?

A full schedule with set times will be posted about 2 weeks before the show on our SCHEDULE PAGE.

Will re-entry be allowed at the festival?

No. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly.

What safety measures do you have in place?

The safety of our fans, artists, staff and all others at the festival is of the utmost importance to us. In light of recent tragic events, we are re-evaluating our security procedures for Welcome to Rockville 2018 in conjunction with out private security providers and local law enforcement.

There will be elevated security for the event. Law enforcement recommends that we do not publicly comment on the specifics of our security measures; however, here are a few key things to know as you prepare for this year’s Welcome to Rockville, along with a few tips on what to do in an emergency situation to help protect your
Own safety.

All festival patrons will be required to enter through security checkpoints and will be screened with metal detectors and/or pat-downs. Arrive early as there could be longer than usual wait times to enter the venue. Re-entry will not be allowed.

Please carefully read our list of prohibited items below. This list will be strictly enforced. In particular, we have strict limits on the size and type of bags that may be brought into the event, similar to other major events. There will be no storage for prohibited items, including prohibited bags. This is especially important for those of you taking taxis, UBER/Lyft, or are being dropped off/picked up. We encourage you to not bring a bag of any sort, but if you must, it has to fit within our strict guidelines.

Be aware of your surroundings. Familiarize yourself with the layout of the festival, including the exits. “If you see something, say something.” Public safety is everyone’s responsibility. If you encounter and suspicious activity, report it to a nearby staff member.

Last but not least, be prepared to follow instructions given by festival officials. If asked to evacuate due to severe weather or other unforeseen circumstances, remain calm, be patient, and follow instructions.

Our goal is always to keep the show going, but everyone’s safety comes first.

Thank you. We look forward to a safe and fun Welcome to Rockville 2018!

What time do the doors to the venue open and when will it be over?

Doors will open at 11:00am. The show’s end time will be posted closer to the event dates.

What about the weather?

Monster Energy Welcome to Rockville is an outdoor event and is held rain or shine. No refunds or exchanges will be given for weather. In the event of rain, we advise ponchos and rain boots.

Where should I park?

Detailed parking information will be posted closer to the event date.

What is your policy on crowd surfing and moshing?

Moshing and crowd surfing are dangerous activities and are prohibited. Engaging in these activities may be cause for ejection from the festival.

Will there be plenty of food at the venue?

Yes. We are working with local food trucks, restaurants, caterers, and vendors to provide top-notch food, drinks, and deliciousness for all. A variety of beverages (including liquor, beer, wine, and non-alcoholic) will be served all over the festival grounds as well in the General Admission and VIP areas.

Will alcohol be sold?

Yes. Beer, wine and mixed drinks will be sold to those with a valid ID.

Can I use a credit/debit card to buy tickets, food, beverages or merchandise? Will there be ATMs available?

Most of our food and beverage stands do accept credit cards. Our merchandise booth also accepts cards. There will also be multiple ATMs inside the venue.

Is the venue ADA accessible?

The venue is accessible and there will be special viewing areas at the main stages for those with mobility limitations. The festival is held outdoors in a park. There will be natural terrain to travel over and if it rains it could become muddy. There are sometimes great distances between stages.

Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance please plan on bringing a companion. Wheelchairs are NOT available for rent or loan.

Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

Accessible restrooms can be found at the end of each row of portalets throughout the venue.

Viewing areas for Patrons with Mobility Disabilities:
To find their locations visit the Access Center inside the entrance, look for the wheelchair symbols on event maps, and watch for the signs with the wheelchair symbol.

Who May Use these Areas?
Patrons who use wheelchairs, scooters or other mobility devices. Patrons who have mobility limitations of such significance that it substantially limits their ability to stand.

IMPORTANT:
We use a wristband program to facilitate the Access Program. We recommend that anyone needing to use these viewing areas stop by the Access Center upon arrival to request a designated wristband. Viewing areas are available on a first-come, first-served basis, with priority given to those who use wheelchairs. The platforms will fill up for the most popular acts, and we ask for your cooperation. Companions and patrons who are able may be asked to step off the platform to make more room for those who use wheelchairs. We have Access Program staff on-site to manage the Access Program and answer any questions that may arise.

Companion Policy:
Each person eligible for the Access Program may bring ONE adult companion into the reserved viewing areas at any given time. Families, consisting of no more than two adults and any minor children, when one member of the family has a disability, may stay together in the reserved areas.

What’s NOT Cool?
Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the Access areas defeats the purpose. Have a heart; do NOT abuse the system!

Still have questions?
Email us at access@welcometorockvillefestival.com and we will do our best to help you out.

Ticket Questions

Where can I buy tickets in advance?

You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. There are no physical outlets for cash ticket sales.

Can I purchase a meet and greet for bands playing the event?

No, we do not offer any sort of official meet and greet packages for our events.

Can I upgrade my GA ticket to a VIP ticket?

Yes, as long as VIP tickets are still available, you can upgrade to a VIP pass with Front Gate by visiting support.frontgatetickets.com.

I have an issue with the tickets I purchased. Who can help me with that?

For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.

I still have not received my tickets. When will they arrive?

Tickets usually ship about 4 weeks out from the event. To check on the status of your mailed tickets or if you have not received your digital tickets, please contact Front Gate customer support to assist: support.frontgatetickets.com.

Where do I register my RFID wristband? Who do I contact if I have any trouble with it?

RFID registration link: TBD
Please contact Front Gate customer support to assist with any issues in registration: support.frontgatetickets.com.

I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?

Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.

Can I get a refund?

No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.

Allowed Items

What is not allowed in?

No coolers or picnic baskets
No outside food or beverages
No glass containers
No video cameras or Go Pros
No audio recording devices
No laptops or tablets
No professional cameras or cameras with removable lenses
No selfie sticks
No lasers or laser pointers
No drones
No chairs of any kind
No umbrellas
No hula hoops or totems
No balloons or beach balls
No confetti or glow sticks
No aerosol cans
No whistles or air horns
No fireworks or explosives
No musical instruments of any kind
No bags, backpacks, draw-string bags, purses or duffle bags
No reusable water bottles or camelbaks
No weapons of any kind
No drugs or drug paraphernalia
No pets (with exception of service animals)
No gang-related colors or patches
No chains, chain wallets, or spikes
No unauthorized vending or advertising

*** We do not provide on-site storage for prohibited items. ***

What is allowed in?

One factory-sealed bottle of water (20oz max)
Cellphones
Sunscreen (non-aerosol)
Binoculars
Small, point-and-shoot digital camera
Hats and sunglasses
Earplugs
Light blankets and towels
We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following:
– Small purse or hand-held clutch (maximum size: 4.5” x 6.5”)
– A small or medium sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”)
– A clear one-gallon re-sealable zip top bag (maximum is freezer size: 10” x 12” x 2”)
– A clear or mesh drawstring bag

What bags are allowed and not allowed?

Can I bring a prescription medication or medically necessary food items into the festival?

Yes. If you present your prescription, medication and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so by presenting a doctor’s note at the festival gates. If you have further questions on what you can or can’t bring in for medical purposes, please email info@dwpresents.com.

Contact

Vendor Application

To be considered for vending opportunities, please email us your booth name, menu/goods sold and photos of your booth to: vendors@sohoconcessions.com.