Are you ready to rage ROCKVILLIANS?!
You’ve all been waiting so patiently, and we couldn’t be more grateful as we worked out the details for 2021. Welcome to Rockville will take place at Daytona International Speedway, November 11-14, 2021! You read that right… We are adding a FOURTH day to celebrate the return of Florida’s favorite rock n’ roll party. All fans that defer their tickets to rock out with us in November will automatically receive the 4th festival day free.
Full lineup, festival details and passes on sale this Spring!
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We’re optimistic that the country is finally starting to turn the corner and are confident looking ahead, the second half of 2021 is our best chance to deliver the experience that fans know, love and expect of Welcome to Rockville.
November 11-14, 2021
We will be announcing the lineup and putting tickets on sale this Spring!
We are working around the clock currently to finalize the lineup and will be announcing in the coming months, if not sooner. We know you’re gonna love what we are putting together!
We are committed to the health and safety of all patrons and staff. Enhanced safety measures will be in place based on the latest guidance from city, county and state government health officials and will follow social distancing protocols and industry best practices. Patrons and staff will be required to follow all safety precautions for admittance. All safety measures will be published prior to our events, posted at all entrances and enforced throughout our events.
Secure a room in one of our official Welcome To Rockville fan hotels to keep the party going all weekend long! Use this link to find the perfect accommodation for you and your crew!
If you were a vendor confirmed to work at the festival, please email firstname.lastname@example.org.
We are not currently accepting vendor applications at this time.
We don’t have a crystal ball (we wish we did!) but as it stands right now, Welcome to Rockville will only be moving to Fall in 2021 with plans to go back to our original month of May in 2022.
Please email your question to us at email@example.com and we’ll get back as soon as we can. Note that due to high volume, it could take up to 72 hours for a response.
Due to a high volume of fan inquiries, please expect a 72 hour minimum response time. We will get back to you as soon as we can!
Emails with complete details were sent out on February 3, 2021. If you did not receive an email, please read through our full FAQ’s to see if we can answer your question BELOW. If not, please send us an email at firstname.lastname@example.org.
Yes! You receive the newly added 4th festival day FREE as a complimentary gift for deferring. Your order will be updated automatically in your Front Gate Account to reflect this (we appreciate your patience while the system is updated!).
The deadline to request a deferral or refund closed on February 26, 2021. Any pass that did not have a refund request submitted prior to this date was automatically deferred to November 2021 and your order ID number will remain the same as it was in 2020.
You will be receiving an email confirming your deferral to 2021. Please be patient, it may take up to 30 days for us to process and reply.
Nope – your passes will automatically roll over to 2021, for the same price and pass type in which you purchased.
Note – if you purchased a single day or 2-day pass to the event, you still get the newly added Thursday FREE!
We are no longer accepting refund requests. The deadline to request your refund closed on February 26, 2021 – instructions were emailed out initially on February 3, 2021 and 3 reminders were sent following that. All orders that did not have a refund request associated with them by the deadline were automatically deferred to November 2021 and your order ID number will remain the same as it was in 2020.
The deadline to make a request was February 26, 2021. If no request is made, your order was automatically deferred to the 2021 event in November and a confirmation email will be sent out soon. Thank you for your patience!
You will be receiving an email directly from Front Gate Tickets when your refund request has been processed, no later than March 31, 2021 if not sooner. We thank you in advance for your patience.
Please note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets will have all funds deposited back into your financial institutions no later than March 31, 2021, if not sooner. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.
Once a refund request is processed, it will no longer appear in your order history. If you already requested your refund, this likely means your request has been processed.
If you have questions or concerns about this, please email your Order ID number to email@example.com.
Once a refund is requested, it will take 46 – 60 days to be processed (but no later than March 31, 2021). We are not accepting refunds at this time. The deadline to submit a request was February 26, 2021.
Unfortunately, it is a Front Gate protocol that all refunds go back to the original method of payment even if you were to update your payment information. Once your refund has been processed, please reach out to your financial institution (even if the account is closed). Our understanding is that the financial institutions will be credited and should be able to easily assist you.
If account has CLOSED and you’ve swapped financial institutions:
Step 1 – If you have closed your account, you need to reach out to that financial institution to let them know that you will be receiving a refund from Front Gate Tickets and you are requesting that they cut you a check in that amount and mail it to you
Step 2 – If they refuse to accept Front Gate Ticket’s refund because your account is closed, the refund will get kicked back to Front Gate Tickets, and thereafter Front Gate Tickets will cut you a check and mail it to the shipping address listed on your account (Please note that this process can take up to 3 weeks)
If account/card has CLOSED, but you’re with the same financial institution:
You should call to notify your bank that a refund from Front Gate Tickets is incoming to your closed account, and you’d like it to be transferred to your new account. Financial institutions will typically do this automatically, but for peace of mind we recommend giving them a call.
If you have further questions regarding this matter, we suggest reaching out to Front Gate by emailing them directly at firstname.lastname@example.org. Please note – Front Gate Tickets is currently not accepting phone calls at this time.
Front Gate has recommended to process your refund via the refund process via logging into your Front Gate account to obtain the full refund including the insurance fee that you paid. Should you decide to request a refund through the insurance company that you purchased through, they will likely keep their fee. Note, If you did not request a refund through Front Gate Tickets by the deadline of February 26, 2021, you order will automatically be deferred to November 2021.
Unfortunately, our only ticketing partner is Front Gate Tickets, and we do not have any official 3rd party ticket resellers for our festival. We are not responsible for 3rd party ticket reseller refund policies.
If you requested a refund, you will be refunded for your full purchase. If you purchased your t-shirt on a separate order, you would’ve needed to request that to be refunded as well based on the order number reflected on your purchase. If you requested a refund on your ticket purchase, but not t-shirt, and you would still like a refund on your t-shirt, we will absolutely help you! Just email us both your order number on the ticket you requested a refund on, and the order number of your t-shirt you did not request a refund on, so we can verify your requests and process your t-shirt refund.
If you are deferring your order to attend the event in 2021, then your shirt will automatically defer and will be shipped out along with your RFID wristband(s), approximately 4 weeks prior to the event date.
While we are unable to assist with independently reserved hotel or travel arrangements, here are some helpful tips:
– If you booked a hotel room directly outside of the DWP provided reservation platform; please contact your hotel to address specific questions related to your reservation.
– If you made your hotel reservation through one of our event websites, and need to cancel or modify your reservation, please e-mail those requests to email@example.com, or contact 800-559-2340, and a representative will be happy to assist you. Please be ready to provide them with your reservation #, city of reservation, and hotel property.
If we were unfortunately forced to cancel our 2021 event due to Covid-19, we would absolutely offer refunds and the opportunity to defer to 2022, just as we did for the 2020 event cancellation.
All contesting passes won from a contest by Danny Hayes will be honored in 2021 to festival of your choice. Please email firstname.lastname@example.org with any questions or concerns regarding passes you’ve won.