Are you ready to rage ROCKVILLIANS?!

You’ve all been waiting so patiently, and we couldn’t be more grateful as we worked out the details for 2021. Welcome to Rockville will take place at Daytona International Speedway, November 11-14, 2021! You read that right… We are adding a FOURTH day to celebrate the return of Florida’s favorite rock n’ roll party. All fans that defer their tickets to rock out with us in November will automatically receive the 4th festival day free.

Full lineup, festival details and passes on sale this Spring!

Want first dibs to get your 2021 passes? Sign up for our Newsletter.


General FAQs

WHY DID YOU MOVE THE FESTIVAL TO NOVEMBER?

We’re optimistic that the country is finally starting to turn the corner and are confident looking ahead, the second half of 2021 is our best chance to deliver the experience that fans know, love and expect of Welcome to Rockville.

WHEN IS THE FESTIVAL?

November 11-14, 2021

WHEN WILL THE 2021 LINEUP BE ANNOUNCED?

We will be announcing the lineup and putting tickets on sale this Spring!

WILL METALLICA RETURN IN 2021?

We are working around the clock currently to finalize the lineup and will be announcing in the coming months, if not sooner. We know you’re gonna love what we are putting together!

WHAT SAFETY MEASURES WILL BE TAKEN TO KEEP PATRONS AND STAFF SAFE FROM COVID 19?

We are committed to the health and safety of all patrons and staff. Enhanced safety measures will be in place based on the latest guidance from city, county and state government health officials and will follow social distancing protocols and industry best practices. Patrons and staff will be required to follow all safety precautions for admittance. All safety measures will be published prior to our events, posted at all entrances and enforced throughout our events.

DO YOU HAVE HOTEL PACKAGES?

Secure a room in one of our official Welcome To Rockville fan hotels to keep the party going all weekend long! use this link to find the perfect accommodation for you and your crew!

WILL VENDORS BE REFUNDED OR DEFERRED?

If you were a vendor confirmed to work at the festival, please email info@dwpresents.com.

HOW CAN I APPLY TO BE A VENDOR?

We are not currently accepting vendor applications at this time.

WILL THE FESTIVAL ALWAYS BE IN NOVEMBER?

We don’t have a crystal ball (we wish we did!) but as it stands right now, Welcome to Rockville will only be moving to Fall in 2021 with plans to go back to our original month of May in 2022.

MY QUESTION WASN’T ANSWERED, HOW CAN I GET IN TOUCH WITH YOU?

Please email your question to us at info@welcometorockvillefestival.com and we’ll get back as soon as we can. Note that due to high volume, it could take up to 72 hours for a response.

I EMAILED INFO@WELCOMETOROCKVILLE.COM BUT HAVEN’T RECEIVED A RESPONSE. WHAT CAN I DO?

Due to a high volume of fan inquiries, please expect a 72 hour minimum response time. We will get back to you as soon as we can!

Pass FAQs

WHEN WILL I RECEIVE DETAILS ON WHAT TO DO WITH MY 2020-21 PASSES?

Emails with complete details have been sent out. Check your inboxes! If you did not receive an email, please read through our full FAQ’s to see if we can answer your question BELOW. If not, please send us an email at info@welcometorockvillefestival.com.

DO I GET ANYTHING FOR DEFERRING?

Yes! You receive the newly added 4th festival day FREE as a complimentary gift for deferring.

HOW DO I DEFER MY PASS(ES) TO 2021?

If you would like to request to defer your pass(es) to 2021, please follow these steps:

  • Log into your Front Gate account
  • Select “Order History” under the “Your Account” tab in the navigation bar
  • Select “View Order Detail” on the order number you wish to have refunded
  • Click “Defer My Pass”
  • You will receive a confirmation email when your request for deferment has been successfully received. All order ID numbers will remain the same from 2020.

***If you do not log in and choose Refund or Defer, your passes will automatically defer to 2021 on February 27, 2021***

CAN I DEFER SOME OF MY PASSES AND GET A REFUND ON THE OTHERS?

Unfortunately, Front Gate is not able to process partial refunds so they are unable to accommodate requests such as this.

WILL I RECEIVE CONFIRMATION IF I DEFER MY PASS TO 2021?

You will be receiving an email confirming your deferral to 2021. Please be patient, it may take up to 30 days for us to process and reply.

IF I DEFER MY PASS, WILL I HAVE TO PAY ANY PRICE INCREASES IN 2021?

Nope – your passes will automatically roll over to 2021, for the same price and pass type in which you purchased.

CAN I DEFER MY CAMPING?

Yes! If you purchased your camping spot on the same order as your pass(es), once you click DEFER, you will be all set. If you ordered separately, you’ll need to login with that order confirmation ID to click DEFER, in addition to the order ID for your festival pass(es).

HOW DO I REQUEST A REFUND?

If you would like to request a full refund, please follow these steps:

  • Log into your Front Gate account
  • Select “Order History” under the “Your Account” tab in the navigation bar
  • Select “View Order Detail” on the order number you wish to have refunded
  • MAKE SURE IT IS FOR YOUR 2020 ORDER, NOT A PREVIOUS EVENT
  • Click “Request Refund”
  • Full refunds will be deposited to your original method of payment within 30 days of request, and/or processed no later than March 31, 2021.

**All refunds must be requested by February 26, 2021***
***If you do not log in and choose Refund or Defer, your passes will automatically defer to 2021 on February 27, 2021***

WHAT IS THE DEADLINE TO REQUEST MY REFUND?

All refunds and credits must be requested by February 26, 2021. If no request is made, your order will automatically be deferred to the 2021 event in November.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

You will be receiving an email directly from Front Gate Tickets when your refund request has been processed, no later than March 31, 2021 if not sooner. We thank you in advance for your patience.

WHAT IF I PURCHASED VIA LAYAWAY AND REQUEST A REFUND?

Please note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets will have all funds deposited back into your financial institutions no later than March 31, 2021, if not sooner. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.

I REQUESTED A REFUND, AND NOW I HAVE ZERO ORDERS IN MY ORDER HISTORY.

Once a refund request is processed, it will no longer appear in your order history. If you already requested your refund, this likely means your request has been processed.

If you have questions or concerns about this, please email your Order ID number to info@welcometorockvillefestival.com.

WHEN WILL I RECEIVE MY REFUND?

You must request a refund by February 26, 2021. If no action is taken, refunds will automatically be processed no later than March 31, 2021. Once a refund is requested, it will take 46 – 60 days to be processed (but no later than March 31, 2021).

I LOST OR REPLACED MY CARD AND NEED TO UPDATE MY PAYMENT METHOD FOR A REFUND.

Unfortunately, it is a Front Gate protocol that all refunds go back to the original method of payment even if you were to update your payment information. Once your refund has been processed, please reach out to your financial institution (even if the account is closed). Our understanding is that the financial institutions will be credited and should be able to easily assist you. If you have further questions regarding this matter, we suggest reaching out to Front Gate by emailing them directly at order-support@frontgatetickets.com. Please note – Front Gate Tickets is currently not accepting phone calls at this time.

I PURCHASED INSURANCE WITH MY PASSES. AM I BETTER OFF GOING THROUGH INSURANCE FOR MY REFUND?

Front Gate has recommended to process your refund via the refund process via logging into your Front Gate account to obtain the full refund including the insurance fee that you paid. Should you decide to request a refund through the insurance company that you purchased through, they will likely keep their fee. Hope this helps in the process of your decision.

I PURCHASED VIA SEATGEEK, STUBHUB, VIAGOGOO, VIVIDSEATS, ETC. AND CAN’T GET A REFUND.

Unfortunately, our only ticketing partner is Front Gate Tickets, and we do not have any official 3rd party ticket resellers for our festival. We are not responsible for 3rd party ticket reseller refund policies.

WILL I STILL RECEIVE MY T-SHIRT?

If you request a refund, you will be refunded for your full purchase. If you purchased your t-shirt on a separate order, you will need to request that to be refunded as well based on the order number reflected on your purchase.

If you are deferring your order to attend the event in 2021, then your shirt will automatically defer and will be shipped out along with your RFID wristband(s), approximately 4 weeks prior to the event date.

WHAT ABOUT HOTEL RESERVATIONS?

While we are unable to assist with independently reserved hotel or travel arrangements, here are some helpful tips:

– If you booked a hotel room directly outside of the DWP provided reservation platform; please contact your hotel to address specific questions related to your reservation.
– If you made your hotel reservation through one of our event websites, and need to cancel or modify your reservation, please e-mail those requests to support@areshotelsandtickets.com, or contact 800-559-2340, and a representative will be happy to assist you. Please be ready to provide them with your reservation #, city of reservation, and hotel property.

IF THE FESTIVAL IS CANCELLED IN 2021 AGAIN DUE TO COVID-19, WILL I GET MY MONEY BACK?

If we were unfortunately forced to cancel our 2021 event due to Covid-19, we would absolutely offer refunds and the opportunity to defer to 2022, just as we did for the 2020 event cancellation.

I WON PASSES FROM DANNY HAYES IN 2020. ARE THEY STILL VALID IN 2021?

All contesting passes won from a contest by Danny Hayes will be honored in 2021 to festival of your choice. Please email dh@dwpresents.com with any questions or concerns regarding passes you’ve won.